01 What Responsible Gaming Really Means
Responsible gaming is more than just limiting how much you bet. It is a mindset — one where you treat betting as entertainment, not a source of income. At faci88, responsible gaming means knowing your financial limits, recognising when to stop, and enjoying the game without stress.
Online betting is growing rapidly in Bangladesh, but with that popularity comes an increased risk of problem gambling. faci88 wants every member to play with a clear head and a solid plan. That's why we've built multiple responsible gaming tools into our platform to help you stay in control at all times.
All forms of gambling and betting carry a risk of loss. When you play at faci88, it should be for entertainment and within your budget. Remember, chasing losses by placing bigger bets is the biggest mistake you can make.
02 faci88's Responsible Gaming Policy
Faci88 believes every player deserves a safe, transparent, and enjoyable experience. To that end, we uphold a set of core principles that form the foundation of our platform.
- Age Verification Required: You must be at least 18 years old to register at faci88. Your account will not be fully activated until your age is verified through the KYC process.
- Financial Limits: Every member can set their own daily, weekly, and monthly deposit limits. Once a limit is set, a 24-hour waiting period applies before it can be increased.
- Transparent Information: faci88 always clearly discloses odds, payout rates, and terms and conditions. No hidden fees or misleading offers.
- Benefits of Self-Exclusion: You can voluntarily close your account at any time, either for a set period or permanently.
- Identifying the Problem: faci88's system detects unusual betting patterns and alerts members when necessary.
- Independent Support: For problem gambling cases, we connect you with professional support organizations.
03 Warning Signs — When to Stop
Use the indicators below to assess whether your betting habits are in a healthy range. Green means you are fine, yellow means take caution, and red means act now.
OK: You are playing within your set budget, handling losses calmly, and genuinely enjoying the experience.
OK: You are spending quality time with family and friends, and betting is just a small part of your life.
Warning: You keep betting to chase losses or are consistently going beyond your budget.
Warning: You're lying about your betting or hiding it from those close to you.
Get Help Now: You are betting with money meant for living expenses, debt repayment, or your family.
Get Help Now: You feel anxious, restless, or have trouble sleeping when you can't bet.
Get Help Now: You've tried to stop betting but haven't been able to.
04 Check Yourself
Ask yourself the questions below. If you answer "Yes" to more than three, please contact the faci88 support team or consider self-exclusion.
Have you ever spent more than your set budget and felt regret afterwards?
Have you ever placed larger bets the next day to try to recover what you lost?
Have you ever lied to family or friends about your betting?
Have you ever placed bets using money set aside for bills or household expenses?
Do you feel restless, irritable, or anxious when you are unable to play?
Is betting having a negative impact on your work, studies, or relationships?
Have you tried to stop betting but found you couldn't?
Have you skipped sleep or meals to spend more time betting?
06 Self-Exclusion Process
Self-Exclusion at faci88 is a powerful tool that lets you temporarily or permanently close your account. No reason is required to use this feature.
Go to Account Settings
Log in and click on the "Responsible Gaming" option in the account menu.
Choose Your Self-Exclusion Period
1 week, 1 month, 3 months, 6 months, or permanent closure — choose what works best for you.
Confirm
Confirm with your password. Self-exclusion will take effect immediately.
Support Assistance
If you can't do it through settings, email faci88 Support directly — it will be taken care of promptly.
07 Minor Protection
Faci88 strictly prohibits anyone under the age of 18 from using the platform. Parents and guardians should take the following steps to protect underage members of their household.
- Always keep passwords and screen locks active on your devices.
- Install parental control software on your browser.
- Never share your faci88 account login credentials with anyone.
- If you notice any suspicious account activity, report it to faci88 Support — immediate action will be taken.
- Have open conversations with your children about responsible gaming.
Faci88 requires mandatory KYC verification at registration and before withdrawals. If an underage account is detected, it will be permanently closed immediately.
08 Where to Get Help
Problem gambling is a mental health issue — there's no shame in it. With the right support, recovery is entirely possible. The faci88 support team is available 24/7 and can connect you with professional organizations.
- faci88 Support: [email protected] — All responsible gaming requests are handled within 24 hours.
- Family & Friends: Let someone you trust know what you're going through. Don't try to handle it alone — reach out for support.
- Mental Health Specialist: Professional counselling from a psychologist specialising in gambling addiction is highly effective. Contact the mental health department of your local hospital.
- National Mental Health Helpline: For mental health support in Bangladesh, contact Kaan Pete Roi at 01779-554391 or reach out to the National Institute of Mental Health.